Clintonville  Counseling and Wellness welcomes feedback and the opportunity to addresses program participant grievances. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Conference Director will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual. Grievances, continuing education approvals, refunds, and any other questions or concerns should be directed to April Cunningham, LPCC-S at april@clintonvillecounselor,com.

Any grievances are discussed at a monthly team meeting of CCW senior leadership, following the receipt of such a request. CCW senior leadership consists of founders and owners Emily Clark, MA, LPCC-S, and Abbey Carter-Logan, MA, LPCC-S, RYT 200, and April Cunningham, MA, LPCC-S. The CCW team will respond to such requests within five business days of coming to a decision regarding that grievance.

Participants also have a right to issue a complaint with any of the continuing education approval sources connected to our trainings if you feel your rights as a learner have been violated or disrespected. These include but are not limited to the Ohio Counselors, Social Workers, Marriage and Family Therapists Board We hope we can arrive at a mutually agreeable solution.

If cancelling prior to two weeks before a scheduled event, trainees are entitled to a full refund less a 5% processing fee OR the option to apply the dollar amount paid towards a future training with Clintonville Counseling and Wellness. If cancelling less than two weeks before a scheduled event, trainees are entitled to a 50% refund, OR the option to apply the dollar amount paid toward a future training with CCW. Only medically documented reasons or family deaths are considered as an exception to this policy. No-shows are not eligible for a refund. In the case of inclement weather, should we cancel the training, your registration would simply be moved to our rescheduled date. If the rescheduled date isn't available for you, we can offer you another date or issue a refund. If you terminate your training or need to leave it early for any reason, you are not eligible for a refund. Attendance at the entire training is required for our program to remain compliant with board standards. All other situations will be handled on a case-by-case basis. Please email April Cunningham LPCC-S at april@clintonvillecounselor.com with any questions or concerns.